What is feedback?

Define feedback,Principle of feedback

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What is feedback? Briefly discuss the features of feedback.

Or, Define feedback. What are the principles of effective feedback?

Feedback is the final step of communication process. Infect communication loop/cycle completes with the feedback.

In words of S.P. Robbins, “Feedback determine whether of not understanding has been achieved”- that is through feedback we can realize whether the message is understood by the receiver or not.

In short feedback is the response of the receiver.

Principles/Features of feedback:
Feedback is essential for the completion of successful communication. Features of effective communication are as follows:

1. Specific:
Feedback should be specific. Ambiguity or double meaning should be avoided.

2. Clear:

Another important feature of feedback is clearness. That is the response of the receiver must be clear.

3. Immediate:
In case of face to face or oral communication feedback should be given immediately. In case of written communication it should be provided as early as possible.

4. Detail:
feedback should be provided in detail. Short or brief feedback may be misleading, thus it should be detail enough to express the actual view.

5. Complete:
Feedback should be not only detail but also complete. Incomplete feedback is confusing and meaningless.

6. Spontaneous:
Feedback should not be provided just as a part of formality – it should be given spontaneously.

7. Understandable:
an indispensable principle of feedback is it must be easily understandable. For successful completion of communication, feedback needs to be understandable by the sender.

These are the principles of effective feedback which should be followed by a receiver to make the communication successful.

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Posted in: Business Communication,Business Communication Articles,Business Communication Books,Define feedback,Feedback,Introduction,Principle of feedback,Spontaneous Feedback,What is Feedback

How to overcome communication barriers?

How barriers to communication can be overcome?

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How the influence of barriers can be minimized?

Or, how barriers to communication can be overcome?

Or, how barriers to communication can be removed?

To make effective communication, barriers need to be removed. Following measures can be taken to minimize the adverse effect to barriers.

1. You-view approach:
To minimize the perception problem the sender should collect information regarding the attitude, level of knowledge and background of the receiver.

2. Observing the receiver:
To overcome listening barriers in a face to face situation the sender should try to realize the understanding level of the receiver through his or her (receiver’s ) eye movement and facial expression. By observing the receivers, his/her reaction can be explained and corrective action can be taken.

3. Noise Minimization:
To eliminate physical barriers noise should be minimized.

4. Choice of proper media:
Another way of minimizing physical barriers is choosing right media for right person.

5. Avoid wrong words:
Wrong word should be avoided to minimize semantic or language barriers.

6. Explanation of jargon:
If technical words or jargons used then explanation of technical words also should be provided.

7. Avoid unnecessary information:
To overcome information overload unnecessary information should be avoided. Priorities should be given for the necessary information.

8. Guideline for complex messages:
To overcome the barriers of complex messages one should try to keep messages as simple as possible. Moreover guidelines can be provided with the complex messages.

9. Secure attention:
A particular individual or receiver should not be asked to answer different message at the sometime. In this way barriers of message competition can be overcome.

10. Willingness to give and receive bad news:
The status barriers which creates communication gap can be resolved by increasing the willingness of upper level and lower level employees to receive and give negative news.

11. Employees’ participation in decision making:
To overcome trust barriers top management should share information with employees. Moreover employees’ participation in decision making will also minimize trust problems.

12. Ensure ethical communication:
to avoid unethical problems message should be completely truthful and not deceptive.

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Posted in: Business Communication,Business Communication Articles,Guideline Messages,Introduction,Language Barriers,Overcome communication barriers,Secure Attention,Way to overcome barriers to communication

Business Communication Process,elements/steps of the Business Communication Process

The Business Communication Cycle,steps of the Business Communication Process

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The Business Communication Process,the Business Communication Cycle,the system of Business Communication,elements/steps of the Business Communication Process

Communication is the process of exchanging information and understanding from one person to another person. It provides a bridge of meaning by which people can share their feelings. The communication process has eight sequential steps which are shown in the following figure.

Fig-4: the communication Process

[Source: J. W. Newstrom & Davis: 2002]

Step-1: Develop idea:
In any kind of communication at first the sender develops an idea which he/she wants to transmit.

Step-2: Encode:
In this step sender convert the idea into a message by using suitable words, charts, or any other symbol. Here the sender uses his/her own ‘filter of concept’ to develop the message.

Step-3: Transmit:
After encoding the message sender takes initiative to transfer the message to receiver. Sender also selects proper media for the transmission of message.

Step-4: Receive:
Here receiver receives the message which is transferred by the sender. If the receiver does not receive the message then the communication failed.

Step-5: Decode:
To understand the received message the receiver need to decode the message. Decoding is the process of ‘explanation of the message’ which produce the meaning of the message. This step is very important for the success of communication because understanding of the message completely depend on it.

Step-6: Accept:
After decoding, it depends on the receiver whether he/she will accept or reject the message. Acceptance mainly depends on the credibility of the sender and attitude of the receiver.

Step-7: Use:
This step also controlled by the receiver. The receiver can use the message immediately or in future considering his/her interest.

Step-8: Feedback:
It is the last but perhaps the most important step for successful communication. In this step the receiver responds to the sender. The loop of communication infect completes with the response of the receiver, which is known as feedback.

Whether the message is accepted or not can be realized by the feedback of the receiver.

These are the steps of the communication process. It should be mentioned that there are some barriers in the communication process which can disturb whole process.

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Posted in: Business Communication,Business Communication Articles,Business Communication Cycle,Introduction,Process of Business Communication,Steps of Business Communication

The essential factors for effective Business communication

The characteristics of effective Business communication

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The characteristics of effective Business communication Or, the essential factors for effective Business communication

Effective communication is essential for the success of the organization but to ensure effective communication one should consider the following factors:

Correctness:
Correctness is the first quality of effective communication. Wrong messages failed to serve the purpose of communication, thus the sender should aware of the correctness.

Open communication climate:
The communication climate of the organization affects the quality of information. There should be a open communication climate for exchanging views, that is employees should get opportunity to participate in the decision making process.

Meaningful information:
The information or message should be expressed in such a way that the receiver can easily understand.

Making goodwill:
effective communication should enhance the goodwill of the organization.

Using audience centered approach:
Using an audience centered means keeping your audience in mind at all times when communicating. (Thill and Bovee 1996).

Natural tone:
To ensure erective communication the tone of the message must be natural and sincere. Any kind of artificial tone should be avoided.

Inter cultural differences:
Another major factor for effective communication understands the intercultural difference between the sender and the reader.

Clear and completeness:
Messages should be written or presented clearly and completely.

Assuring ethical communication:
ethics are very important in communication. All relevant information must be true in every sense. Honesty should be maintained throughout the communication process.

Tactfulness:
To create effective communication the sender should transfer messages tactfully.

Interest of the receiver:
Keeping the ‘You-view’ point in mind techniques should be applied to convince the receiver. That is interest of the receiver should be given priority.

Orderly presentation:
In case of verbal or written communication message should be presented orderly. If messages presented unsystematically the purpose of the communication cannot be fulfilled.

Neat and clean:
Last of all but not the least, communication must be neat and clean. It is not only necessary for the understanding of message but also acts as an indicator of the goodwill of the firm.

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Posted in: Business Communication,Business Communication Articles,Characteristics of Business Communication,Effective Business Communication,Essential factors of Business Communication,Introduction

The scope of business communication

The subject matter of business communication

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The scope of business communication,Or, the subject matter of business communication

We are social being, to live or to exist in the society we have to communicate each other, we spend more time in communicating than doing anything else. (Lesilak and Pettit 1996). Thus different kinds of activities, like personal, social, national, global, political, religious, cultural, financial etc. all are within the scope of communication. Scopes of communication are as follows:

From personal context:
An individual can do nothing without communication. He or she can achieve his or her goal of life and maintain proper relation with relatives and other by effective communication.

Form social context:
Men of societies communicate each other in various meeting, function etc. and contribute for social development.

From organizational context:
Communication involves proper planning, decision making, controlling, directing, coordinating etc. and plays role to achieve organizational goal.

From political context:
Political parties depend on various media of communication to face their opposition and get power. Such as: Radio, television, newspaper, meeting, public gathering, press conference etc.

Form religious context:
Without proper communication it is not possible to give perfect concept about each religion to their followers. Religious group depend on interpersonal, intergroup and mass communication to preach their religion.

From global context:
Every nation of present world depends on each other in different affairs. For this reason UN, EU, NAFTA, SAARC, are formed to maintain international communication.

From national context:
Effective communication system helps general public to participate various government activities through their elected representatives and coordinate among the various government authorities and departments to develop socio-economic condition of the country.

From the context of business:
Effective communication aid management or owner to maintain good relation between internal (I,e employees) and external parties (i.e. Bank, tax authorities etc.) to maximize production, sales, and profit of the business or industry.

From financial context:
All financial matters of various organizations and parties are settled under effective communication system.

Form cultural context:
Cultural activities are controlled and increased by various media and way of communication such as: Radio, television etc.

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Posted in: Business Communication,Business Communication Articles,Business Communication Tips,Introduction,Scope of Business,subject matter of communication,Top Ten Business Communication site

Different types of communication network

Different types of communication network,Communication Network

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Different types of communication network

There are different types of network of communication. Communication Network means the channels by which information flows. Networks can be of two types:

(A) Formal Network and
(B) Informal Network.

(A) Formal Networks:
Formal network are used for task-related communication. These are generally vertical type and follow the authority chain. Widely used formal networks are as follows:

1. Chain network
2. Wheel network
3. All channel network.

1. Chain Network:
The formal chain of command strictly followed in this type of network. Chain network can be depicted as follows:

Fig-6: Chain Network
(Source: S.P. Robbins)

2. Wheel Network:
Here leader plays the key role. Other members depend on the leader for group communication. It is as follows:

Fig-7: Wheel Network
(Source: S.P. Robbins)

All Channel Network:
This network allows all group members to communicate with each other freely. It can be shown by the following configuration:

Fig-8: All Channel Network
(Source: S.P. Robbins)

(B) Informal Network:
Informal Networks do not follow authority chain. Here information can move to any direction freely. There are four informal networks:

1. Single strand chain.
2. Gossip chain.
3. Probability chain and
4. Cluster chain.

1. Single strand chain:
It indicates the passing of information by a long time. Here the 1st person tells to 2nd person who tells the message to 3rd person and so on. This process continues to the last receiver.

Fig-9: Single Strand Chain
(Source: R. Pal et al)

2. Gossip chain:
Here the leader is the pivotal person. All flows of information have to pass through the leader. This is also known as restricted network.

Fig-10: Gossip Chain Network
(Source: R. Pal et al)

3. Probability Chains:
This is also known as random chain. Here no specific rules are followed for transmitting information. At first a person transmits the information to any other person randomly, then in the similar way message is circulated randomly.

Fig-11: Probability Chain
(Source: R. Pal. Et al)

4. Cluster Chain:
Unlike random chain here at first a person passes the information to other selected persons. These persons again pass the information similarly to other selected persons.

Fig-12: Cluster Chain
(Source: R. Pal et)

These are the most popular information Networks.

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Posted in: Business Communication,Communication Network,Different Communication Network,Introduction,Introduction of Business Communication,Types of Communication Network

What is communication model?

The functions,importance,advantages of communication

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What is communication model?,The functions,importance,advantages of communication
A model is a theoretical or symbolic presentation of a process or sequential activates. The very process of transmission of information from sender to receiver is represented by the communication model.

In other word’s a communication model describes now communication works. Accounting to Prof. Lesikar and Pettit, “in this presentation of the model, we strive to look with scientific diligence into the phenomenon of human communication.”

Thus it can be revealed that communication model is the theoretical view of the communication process which describes how one person communicates with another person.

Functions or Importance, Advantages of communication Model:
The communication model provides a clear picture regarding the communication process. It serves the following purposes:

1. Basic idea of human communication:
Through the communication model we can get the basic idea about human communication process.

2. Identify steps:
The communication model also helps us to indentify the sequential steps of communication.

3. Evolution of effectiveness:
Through the model, effectiveness of any communication can be evaluated. Thus necessary measures can be taken to increase the effectiveness of communication.

4. Minimizing barriers:
An analysis of the communication model also helps to detect the barriers and accordingly initiatives can be taken to minimize the barriers.

5. Analysis of communication environment:
The study of communication model also provides guidelines for analyzing the communication environment which is also essential to ensure effective communication.

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Posted in: Business Communication,Business Communication Articles,Business Communication Classes,Business communication model,Communication Model,Introduction,Model of communication,The communication model

What is two-way communication?

What is two-way communication?,importance of tow-way communication

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What is two-way communication?,importance of tow-way communication
The communication that takes place between two parties (sender and receiver)- is known as two-way communication. But the main feature of two-way communication is the flow of information from both ways.

In two-way communication first sender a message and the receiver provides response to the sender.

Form the above discussion the major features of two-way communication can be listed as follows:

Two-parties (sender and receiver) Flow of information from both ways. Feedback.

Importance of two-way communication:


Importance of two-way communication can be discussed in the following manner:

1. Effective communication:
Communication experts advocated that two-way communication is the real communication, where ‘exchange’ of ideas is possible.

2. Implementation of decisions:
In an organization decision are made by the top management, but those are implemented by the lower level employees. If there is no two-way communication then proper implementation of decision will not be possible.

3. Better understanding:
Where there is no counter flow of information or feedback, there the level of understanding between the sender and receiver also very poor. Only two-way communication ensures better understanding.

4. Employee motivation:
It has been proved that the organization where the scope for two-way communication exist, the management can collect more information about the attitudes of the employees. As a result it becomes easier on the part of management to take proper motivational measures.

5. Reduce employee turnover:
Two-way communication between management and employees minimizes misunderstanding and as a result employee turnover rate reduces considerably.

6. Increase productivity:
As two-way communication helps employee motivation, the job satisfaction of employee’s increases. In turn, the productivities of the firm increased.
Therefore it can be safely that, two-way communication has immense importance in the achievement of organizational goal.

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Posted in: Business Communication,Business Communication Articles,Business Communication trends,Introduction,Top Ten Business Communication site,Tow way communication definition,Tow-way communication

Types of resume,Different formats or types of Resume

Types of CV,Kind of Resume letter

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Different formats or types of Resume
A CV can be organize or prepared by following different styles. Selection of a particular style of developing CV depends on the background and goals of the candidate.

CV can be of three types:

1.       Chronological 2.       Functional 3.       Targeted

1. Chronological Resume:
This is a historical summary of an individual’s education and job experience.

Here and individuals job experience is listed in reverse order, that is mentioning of job experience starts with the most recent experience. Educational qualification also presented in a reverse chronological order.

Applicable Situation:
Chronological resume is applicable in the following situations:

i. When last employer is well known
ii. When job history shows upward trained in position
iii. When individual want to continue in the same profession

Chronological approach is especially appropriate if an individual has a strong employment history.

2. Functional Resume:
Functional resume give emphasis on the areas of competence of an individual. This is useful for candidates who are just entering in the job market.

Applicable situation:
i. When an individual is changing his/her carrier.
ii. When an individual is entering in the job market for the first time.
iii. When past experience is experience is disappointing.

3. Targeted Resume:
A targeted resume shows how an individual qualify for a specific job. That is this type of resume focuses on the abilities of an individual.

Applicable Situation:
i. When a person is clear about his/her job target.
ii. When an individual is aware of his/her abilities.

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Posted in: Business Communication,Business Communication Articles,Business Communication Classes,Employment Communication,Types of cv s,Types of CV,Types of Resume,Types of Resume writing

What is Resume?,What is CV?

what is a cv resume?,make a resume,How to make a CV letter?

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How to write a Resume or CV letter?
A bio-data or CV is the brief statement of an individual’s personal information which required by the employer for selection purpose.

In the words of Thill and Bovee, “a resume is a structured, written summary of a person’s education, employment background, and job qualifications.”

Thus resume includes all the necessary information about a candidate which helps the employer to evaluate the candidate’s competence for getting the job.

Basic features of a good resume: (Thill and Bovee 1996: 373)
i. Neatness
ii. Simplicity
iii. Accuracy
iv. Honesty

Contents of a CV:
1. Personal data: 
                            Name
                            Gender
                            Religion
                            Nationality
                            Marital Status
                            Address etc.

2. Carrier objective


3. Educational qualification


4. Work experience


5. Relevant skill


6. Language proficiency


7. Achievements


8. Extracurricular activities:
                                              Sports
                                              Debating
                                              Blood donation
                                              Hobby
                                              Social activates etc.

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Posted in: Business Communication,Business Communication Articles,Creating a Resume,CV resume,Employment Communication,Example Resume,Resume Formats,Resume objective,Resume Tips

Types of application letter,application letter types

Different types of application letter,application letter types

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Different types of application letter

On the basis of announcement of the job application letter can be of two (2) types:

i.                    Solicited Application ii.                  Unsolicited Application

1. Solicited Application:
It is an application letter that is sent in response to an announced job.

Features:
i. Announcement of the job is made through advertisement.
ii. Required qualifications are known to the candidate.
iii. Large number of applicants.
iv. Need to follow specific guideline.
v. Source of information must be mentioned.

2. Unsolicited Application:
This type of application is written for the job which has not been announced by the company.

Features:
i. No announcement is made
ii. Required qualifications are unknown to the candidates.
iii. Small number of application.
iv. Less formal.
v. Can attract more attention.

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Posted in: Application letter types,Business Communication,Business Communication Articles,Business Communication Courses,Business Communication Studies,Employment Communication,Types of application letter

Purposes of an application letter,importance of an application letter

The goals of an application letter

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Purposes of an application letter,importance of an application letter,goals of an application letter

The goals or purposes of an application letter.

Or, the importance of an application letter

Application letter sent with the CV. It is a tool used to introduce the candidate before the employer. It conveys detailed information regarding the applicant.

Goals or purpose of an application letter can be listed as follows:

1. Draw attention of the employer.
2. Declare the interest of the applicant for the job.
3. Informing the employer regarding personal details of the applicant.
4. Expressing the qualities of the candidate.
5. Providing information regarding the experience of the candidate.
6. Asking for an interview.

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Posted in: Application Letter,Business Communication,Business Communication Articles,Business Tips,Employment Communication,Example application letter,Goals of Application letter,Resume Application letter

The elements of an application letter

General guidelines for preparing employment letters,considered for drafting application/employment letter

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The general guidelines for preparing employment letters,drafting an application for employment,the elements of an application letter

List the general guidelines for preparing employment letters.

Or, the factors need to be considered for drafting application/employment letter.

Or, the prerequisites for drafting an drafting an application for employment

Or, the elements of an application letter

Application letter infect acts as the cover of the resume. It should be clearly recognized that application letter is the first formal communication between the employer and the prospective employee. Thus to be successful an applicant or candidate should draft the application letter properly and effectively.

To prepare an effective application letter following factors should be considered.

1. Draw attention:
By providing the specific information regarding the post for which the applicant is applying for attention of the employer can be drawn.

2. Information about the company:
Before preparing the application a candidate should collect detailed information regarding the company.

3. Following appropriate style:
In corporate sector a particular format in followed for application letter. To be accurate proper format should be followed.

Prof. Ricks and Gow advocated a four steps sandwich format for effective application letter, which is as follows.

The application letter sandwich

[Source: Ricks and Gow, 1987, p. 409]

4. Tone of courtesy:
Throughout the application letter a complete tone of courtesy should be maintained. Lack of courtesy treated as negative point which hampered the prospect of the candidate.

5. Tone of confidence:
Every employer like to see his/her employees confident about themselves. Moreover self confidence always treated positively. Thus a tone of confidence should be expressed by the application letter.

6. Neat and clean:
The application should be presented neatly and in a orderly manner which will ensure an uninterrupted flow of reading.

7. Clear presentation of qualifications:
By the application letter an applicant basically need to present him/her qualified for the declared post. Thus all the necessary qualifications which the applicant secured should be mentioned clearly. The following qualifications may be mentioned in an application letter sequentially:

i.                    Education qualifications ii.                  Additional qualifications iii.                Extracurricular activates iv.                 Social activities v.                   Language proficiency etc.

8. Experience:
If the candidate has any experience then it should be noted chronologically.

9. Personal details:
As compulsory items following personal information must be provided in the application letter:

i.                    Parent’s name ii.                  Mailing address iii.                Telephone number iv.                 Nationality v.                   Date of birth vi.                 Age vii.               Marital status viii.             Religion etc.

10. Achievements:
If the applicants have any special achievements or reward then it should be mentioned.

11. Reference:
if required by the employer candidate need to mention names of referees as reference.

12. signature:
Signature of the applicant also should be put in the application.

13. Enclosure:
Supporting documents must be properly enclosed with the application.

14. Selection of words:
Formal and familiar words should be used in an application. Use of unfamiliar and opposing words creates negative impression, about the candidate.

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Posted in: Business Communication,Business Communication Articles,Business Communication Books,Business Communication Courses,Employment Communication,employment offer letters,what is a letter of application

Example of Order letter

How to write an order letter?,Example of Order letter

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How to write an order letter?,Example of Order letter,Order letter

Hello pals here you will get that how to you will write an order letter.

Example-1: Order letter

Ponting Book House Andar Killah Sydney 20 October, 2011 Manager Doni Book Depot. Delli. Dear Sir, Thank you for your catalogue and price list we are placing the order for the following books: Sl. No. Particulars Quantity Unit Price Amonunt 1. Business Math (By Depok Kumar) 10 copy 5$ 50$ 2. Business Statistics (by Willam petty) 20 copy 6$ 75$ 3. Basic Accounting (by S. Jerons) 10 copy 5$ 50$ Total = 40 copy 175$ The local college will open very soon, so it will be conductive for us if you send the mentioned books immediately. Please send the T/R and Bank Bill as early as possible at a discount of 30%. Sincerely yours Mr. jhon Manager Ponting Book House

Example-2: Order letter

Sachin Computers Station Road, New York. 20 October, 2011 Manager Sales Pacific Computers 28/1, Taxes Taxes. Dear Sir, Thank you for your catalogue and price list we are placing the order for the following parts: Sl. No. Particulars Quantity Unit Price Amount 1. Pentim-4 processor 05 100$ 600$ 2. 256-DDR-RAM 05 20$ 103$ 3. CD-ROM-Samsung 52X 05 25$ 110$ Total 15 813$ It will be conducive for us if you send the mentioned goods immediately. Please send the T/R and Bank Bill as early as possible at a discount of 20%. Sincerely yours Mr. Ornov Chowdhury bappi Manager Cotler Computer Station road, New York.

Help Box:


1. Address of Company
2. Date
3. Address of Reviver
4. Dear Sir
5. Thank you for your catalogue and price list.................................................
6. Order of Specific Goods by Table
7. Please send hurry
    the local college..........................................................
8. About Discount and Bill info
9. please send ........................................................
10. Sincerely yours
      ........................................................................

Please Thanks To This Post

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Posted in: Business Communication,Business Communication Articles,Business Communication Studies,Business Letter Writing,Example of Order letter,Letter Order,purchase order letter,Top,Work Order letter