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Business Communicationsuch as Introduction,Types of Communication,Written Communication,oral Communication,Non-verbal Communication,Internal Communication,Business Report Writing,Secretarial Functions in Business,Types of Company Meeting,Letter Writing,Employment Communication etc.
Showing posts with label Business Communication Books. Show all posts
Showing posts with label Business Communication Books. Show all posts

Thursday, 30 June 2011

What is feedback?

Define feedback,Principle of feedback

businesscommunicationnew
What is feedback? Briefly discuss the features of feedback.
Or, Define feedback. What are the principles of effective feedback?
Feedback is the final step of communication process. Infect communication loop/cycle completes with the feedback.
In words of S.P. Robbins, “Feedback determine whether of not understanding has been achieved”- that is through feedback we can realize whether the message is understood by the receiver or not.

In short feedback is the response of the receiver.

Principles/Features of feedback:
Feedback is essential for the completion of successful communication. Features of effective communication are as follows:

1. Specific:
Feedback should be specific. Ambiguity or double meaning should be avoided.

2. Clear:
Another important feature of feedback is clearness. That is the response of the receiver must be clear.

3. Immediate:
In case of face to face or oral communication feedback should be given immediately. In case of written communication it should be provided as early as possible.

4. Detail:
feedback should be provided in detail. Short or brief feedback may be misleading, thus it should be detail enough to express the actual view.

5. Complete:
Feedback should be not only detail but also complete. Incomplete feedback is confusing and meaningless.
6. Spontaneous:
Feedback should not be provided just as a part of formality – it should be given spontaneously.

7. Understandable:
an indispensable principle of feedback is it must be easily understandable. For successful completion of communication, feedback needs to be understandable by the sender.

These are the principles of effective feedback which should be followed by a receiver to make the communication successful.

Wednesday, 15 June 2011

The elements of an application letter

General guidelines for preparing employment letters,considered for drafting application/employment letter

businesscommunicationnew

The general guidelines for preparing employment letters,drafting an application for employment,the elements of an application letter

List the general guidelines for preparing employment letters.
Or, the factors need to be considered for drafting application/employment letter.
Or, the prerequisites for drafting an drafting an application for employment
Or, the elements of an application letter

Application letter infect acts as the cover of the resume. It should be clearly recognized that application letter is the first formal communication between the employer and the prospective employee. Thus to be successful an applicant or candidate should draft the application letter properly and effectively.

To prepare an effective application letter following factors should be considered.

1. Draw attention:
By providing the specific information regarding the post for which the applicant is applying for attention of the employer can be drawn.

2. Information about the company:
Before preparing the application a candidate should collect detailed information regarding the company.

3. Following appropriate style:
In corporate sector a particular format in followed for application letter. To be accurate proper format should be followed.

Prof. Ricks and Gow advocated a four steps sandwich format for effective application letter, which is as follows.
The application letter sandwich
[Source: Ricks and Gow, 1987, p. 409]
4. Tone of courtesy:
Throughout the application letter a complete tone of courtesy should be maintained. Lack of courtesy treated as negative point which hampered the prospect of the candidate.

5. Tone of confidence:
Every employer like to see his/her employees confident about themselves. Moreover self confidence always treated positively. Thus a tone of confidence should be expressed by the application letter.

6. Neat and clean:
The application should be presented neatly and in a orderly manner which will ensure an uninterrupted flow of reading.

7. Clear presentation of qualifications:
By the application letter an applicant basically need to present him/her qualified for the declared post. Thus all the necessary qualifications which the applicant secured should be mentioned clearly. The following qualifications may be mentioned in an application letter sequentially:

i.                    Education qualifications
ii.                  Additional qualifications
iii.                Extracurricular activates
iv.                 Social activities
v.                   Language proficiency etc.

8. Experience:
If the candidate has any experience then it should be noted chronologically.

9. Personal details:
As compulsory items following personal information must be provided in the application letter:

i.                    Parent’s name
ii.                  Mailing address
iii.                Telephone number
iv.                 Nationality
v.                   Date of birth
vi.                 Age
vii.               Marital status
viii.             Religion etc.

10. Achievements:
If the applicants have any special achievements or reward then it should be mentioned.

11. Reference:
if required by the employer candidate need to mention names of referees as reference.

12. signature:
Signature of the applicant also should be put in the application.

13. Enclosure:
Supporting documents must be properly enclosed with the application.

14. Selection of words:
Formal and familiar words should be used in an application. Use of unfamiliar and opposing words creates negative impression, about the candidate.

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