What is Grapevine?,what is Grapevine Business Communication?

Define Grapevine,Features of Grapevine communication

Define Grapevine. What are the features of grapevine?

The grapevine is an informal communication system. It consists of gossip and rumor. More information can be transmitted through grapevine. There is a negative idea about grapevine but the reality is it coexists with the formal communication system.

In the words of Prof. Keith Davis, “Grapevine arises from social interaction; it is as fickle, dynamic and varied as people are. It is the exercise of their freedom of speech and is a natural, normal activity.”

Features:

The most common informal communication network in an organization is grapevine. According to Prof. J. W. Newstrom and Others, “Grapevine has three main characteristics:

• 1. It is not controlled by management.
• 2. It is perceived by the most employees as being more believable and reliable.
• 3. It is largely used to serve the self interest of those people within it.

Now features of grapevine can be discussed in the following manner:

1. Flexibility:
As there is no formal control on grapevine it is more flexible than any other forms of communication.

2. Lack of control:
Infect management has no control over the grapevine.

3. Rapid communication:
It is faster than other formal or informal channels.

4. No record:
There is no documentary evidence of grapevine that can be produced as future reference.

5. Used for self interests:
Grapevine is basically used for the self interest of the employees.

6. Popular among employees:
Grapevine is very much popular media among the employees. It is more believable and reliable than formal communication.

7. Distortion:
One of the major characteristics of grapevine is message are distorted as it passes from man to man.

8. Spontaneous:
Grapevine is spontaneous, it passes automatically from top to bottom of the organization, no one needs to be urged to deliver.

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Posted in: Business Communication Articles,Business Communication Grapevine,Business Studies,Grapevine,Types of Business communication

What is an adjustment letter?,the essential factors of an adjustment letter?

What is an adjustment letter?
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What is an adjustment letter?,What are the essential factors of an adjustment letter?

What is an adjustment letter? What are the essential factors of an adjustment letter?

Letter that written in response to a complaint letter is known as adjustment letter. In other words adjustment letters are written to resolve the claim raised by the customer or sender of complaint letter.

Adjustment letters also follow a formal but friendly tone to hold the mutual relationship. Reply to the complaint letter may be favorable or unfavorable or unfavorable but it must be drafted to resolve the dispute that arises due to the claim.

Essential Factors of Adjustment Letter:

1. Admit the fault if the customer is right.
2. Immediate response should be provided.
3. Express sorry for own fault.
4. Provide assurance for rectification.
5. Use of polite language.
6. Maintaining courtesy.
7. Logical explanation
8. Provide necessary corrective action (if necessary).

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Circular letter for the opening of a NEW BRANCH

Opening of a new branch,A Circular letter,new branch

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Circular letter for the opening of a NEW BRANCH

                                                  Example: 2

                 Circular letter for the opening of a NEW BRANCH

Bank United Ltd. 22/1 Washington C/A. New York- 1493 30, December, 2011 Dear Sir, ‘Now Bank United is flourishing in the city of Texas’ Bank United has been servicing for the last seven (7) years and earned the faith of the millions of people. Now it’s our pleasure that we will be able to serve the people of the city or Texas. We are going to open 107th branch at zindabazar, Texas on 1st January, 2012. You will get all the ‘customer facilities’ along with the foreign exchange facilities. From now you will be able to receive any kind of foreign remittance within 48 hours and also can maintain accounts in foreign currency. More over ATM and Credit card facilities will be available from the Zindabazar branch very soon. We hope to see you on the branch opening ceremony. You are most welcome to your bank and give us an opportunity to serve you. Sincerely yours, Manager, sales and promotion

Tip:
                 Name of Company
Date
Dear Sir,
             “Now Bank United is flourishing in the city of Texas.”
Bank United ……………………………………………………………………….
We are going to open ………………………………………………………..
You will get all the ……………………………………………
We hope to …………………………………………………
Sincerely yours

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Different style or formats of a letter

Full Block Format,Modified Block,Semi Block,AMS Block Format Letter

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Different style or formats of a letter as Full Block Format,Modified Block,Semi Block,AMS Block Format Letter

Style/Formats of letters:

There are different styles or formats of letter.

1. Full block format

2. Modified block

3. Semi block

4. AMS simplified

1. Full block Format:
Here all elements of a letter begin at the left margin. This format can save typing time and reduced typing errors.
                                                           Full block format is as follows:

                                  Full Block Style

12 to 14 lines from top of the page 4 to 10 lines below Double space Double space Double space Double space 4 lines of space Double space

Date line Inside address …………………………….. …………………………….. Salutation: …………………………………………………………………………………. ………………………………………………………………………………….. …………………………………………………………………………………… …………………………………………………………………………………… ……………………………………………………………………………………. ……………………………………………………………………………………. …………………………………………………………………………………….. …………………………………………………………………………………….. …………………………………………………………………………………….. Complimentary  close Name / Title Initials Encl, CC:

                                                                  






















































                                                          Fig.-7: Full Block Style.

2. Modified Block:
The modified block style is more balanced in its graphic layout than the full block format. In this case each part of the letter begins at the left margin except the date, complementary close and signature block.

                                           Modified block style is illustrated in the following figure:
                             Modified Block Style
3. Semi block format/Indented paragraph format:   

12 to 14 lines from top of the page 4 to 10 lines below date line Double space Double space Double space Indent to Double space

Date line Inside address ………………………………………………………… ………………………………………………………… Salutation: ……………………………………………………………………. ……………………………………………………………………. …………………………………………………………………… ……………………………………………………………………. …………………………………………………………............ ………………………………………………………………………. ……………………………………………………………………… ………………………………………………………………………. Complimentary close                           Name                         Title Initials Encls. CC:

Double space 4 lines of space

                           
Fig -08: Modified block style.
The main difference between modified block style and semi block style is, in semiblock format paragraphs are indented. Semiblock format is less formal and basically used for personal messages:

                                     Semiblock format is as follows:
                             Semiblock style 

4. AMS Simplified style: 

12 to 14 lines form top of the page 4 to 10 lines below date line Double space Double space Indent 5 space for paragraph Double space Double space

Date line Inside address …………………………… ………………………….. Salutation:                ……………………………………………………………….. ……………………………………………………………………………..                      …………………………………………………………… …………………………………………………………………………….. Complimentary close,                                                  Name                         Title Initial Encl. CC:

Double space 4 lines of space

                                
 Fig-09: Semiblock style

The Administrative Management Society (AMS) has proposed a simplified letter format which is known as AMS simplified letter format. In this format salutations and complementary close are eliminated. Here a subject line (in capital letters) is included in the letter. This format can be depicted as follows:

                         AMS Letter Style

12 to 14 lines from top of paper 4 to 10 lines below date line Triple space subject line Triple space Double space 4 line of space Double space

Date line Inside address ………………………………… ………………………………… REQUEST FOR PROPOSAL AND …………………………………………………………………………………………………………. …………………………………………………………………………………………………………. …………………………………………………………………………………………………………. …………………………………………………………………………………………………………. …………………………………………………………………………………………………………. …………………………………………………………………………………………………………… …………………………………………………………………………………………………………… ……………………………………………………………………………………………………………                                                         No Complimentary                                Close Name Title Initials Encl. CC.

                                                Fig- 10: AMS Simplified Style

These are the most popular letter formats which are widely used in the business world.

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The importance/advantages/Disadvantages of a business letter

Advantages of a business letter,Disadvantages of a business letter

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The importance/advantages/Disadvantages of a business letter

Even a single day cannot be passed without a letter. In modern business concerns both routine and non-routine messages are exchanged through letters.

Advantages/disadvantages/importance of a business letter is as follows:

A= Acceptance

D= Documentary Evidence

V= Value Creation

A= Access

N=Narrative

T= Transfer of Ideas

A= Announcement

G= Guide

E= Expansion of Business

S= Strengthen mutual relations

1. Acceptance:
as letter is a very popular means of written communication its acceptance is better than any other form of written communication.

2. Documentary evidence:
Letter has a legal status and it serves as documentary evidence.

3. Value creation:
Through sales and appeal letters an image or value of the firm can be created.

4. Access:
Letter is widely accepted tools for communication. It has easy access to any form of business.

5. Narrative:
Usually information or message explained in detail in the letter form of communication. Sometimes short report also can be prepared in letter format.

6. Transfer of ideas:
Thoughts and ideas also can be transferred through letters. One can easily convey his or her idea by a letter.

7. Announcement:
A letter can act as an announcer. Qualities of a product, introduction of a new product, any offer for the customer can be announced by a letter.

8. Guide:
Another advantage of letter is it can guide the action of the reader. Sometimes company authorities try to guide the activities of the workers through open letter.

9. Expansion of business:
Business letter are indispensible part of modern business. It is not just a tool for exchanging messages, rather it plays vital role for the expansion of a business.

10. Strengthen mutual relation:
Letters act as ambassador and help to strengthen mutual relationship among business men.

In spite of its many advantages letter has some disadvantages too. Disadvantages are as follows:
1. Costly:
In comparison to other form of communication letter is costly.

2. No immediate response:
In case of letter there is no immediate feedback.

3. Time consuming:
In this modern era of communication letter is considered as slow moving tool of communication. It takes more time than any other form of communication.

4. Formality:
Letters are written by following specific format and tone. Thus there is lot of formalities required in case of a letter.

These are the major disadvantages of a Business letter.

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