Importance of internal communication

Importance of internal communication

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Briefly discuss the importance of internal communication

Briefly discuss the importance of internal communication

Any organization cannot exist alone, it has to keep relation with external parties like, supplier, investors, financial institutions etc. – but these external communication is completely depends on internal processing of information. Thus it should be realized that internal communication is the basis of external communication.

The existence of an organization will be threatened if there is lack of internal communication among the employees/members of the organization.

The importance of internal communication are as follows:

To run the business:

To ensure the smooth operation of routine activities of an organization proper internal communication is essential.

Proper supervision:
If there is lack of downward and upward internal communication then the management or the supervisors failed to understand the problems of the employees. As a result proper supervision cannot be exercised.


Co-ordination:
Internal communication is considered as the precondition for co-ordination.

Job satisfaction:
When internal communication is adequate then employees feel more secured which intern increase their job-satisfaction.


Low turnover:
In presence of proper internal communication labor turnover rate reduces considerably.

Mutual trust:
For the smooth functioning of an organization and for higher productivity there must be mutual trust between management and employees. Successful internal communication can ensure mutual trust.


Motivation of employees:
To provide proper motivational measures management need to have a clear view regarding the attitude of the employees. Without continuous internal communication proper motivation cannot be provided.


Facilitate decision making:
Participation of the employees in the decision making process not only increase the quality of decision but also ensure the better implementation of decision.

It can be concluded that internal communication has immense importance in the successful operation of an organization. Almost all the managerial functions directly depends on internal communication.

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What is internal communication?

Definition of internal communication

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What is internal communication? or What do you mean by internal communication?

The communication among the members of the same organization is called internal communication. In other words the communication flow that takes place within an organization can be termed as internal communication.

Not only for decision making purposes but just to operate the routine functions of as organization, it’s members need to communicate each other. The nature and types of this communication is different from that of external communication.

In the words of R. Pal and Korlahalli – “Internal communication consists in transmitting information within the organization.”

Internal communication can use formal or informal channels. Every organization has own system of internal communication.

Tip

1st part: The communication among the …………………………………….
2nd Part: Not only for decision………………………………………….
3rd Part: Definition of R. Pal and Korahalli ……………………………………
4th Part: Internal communication can be …………………………………………

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Different types of non-verbal communication

Briefly discuss different symbols of non-verbal communication

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Briefly discuss different types of non-verbal communication or, Briefly discuss different symbols of non-verbal communication

We can express our feelings by our facial expression, eye movement, body movement of simply by touching others. So it can be observed that there are different types of non-verbal communication.                                                 

Types of Non-Verbal communication
At a Glance
Facial expressions Tone and volume of voice (Paralanguage) Body language Gestures	Personal appearance Touching behavior Time language Space and distance Silence .

1. Facial expressions :
Face is the index of mind. It tells us what is happening within a man. Facial expression, especially movements of eyes have different meanings. Happiness, Sorrow, Fear and all types of emotion can be expressed through our face and eyes.

Happiness 

Sorrow 

Tension 

Fig- 1 : Different facial expressions

2. Tone and Volume of voice ( Paralanguage ) :
Different tone of voice can create different meanings of same word. In the words of lesikar and Pettit, “Paralanguage involves how we say something. “Thus our interest or boredom, happiness or sorrow or any other attitudes can be expressed through pattern of voice.


3. Body language :
One of the major types of non-verbal communication is body language or ‘Kinesics’. We can also communicate our inner feeling through body movements. Not only by face and eyes but we can also convey message by moving our hands, by shaking our shoulders or by nodding our head.


4. Gestures :
Gesture is also a body movement but is a deliberate body movement to convey a specific message. Gestures include movements of the arms, legs, hands and head.
Example : By waving our hands we express ‘good-bye’; by shaking our head from side to side we express “we do not know”.


5. Personal appearance:
Personal appearance includes our clothing, our grooming and our consciousness to styles. It projects our self images to others. A person’s social status and attitude expressed through his / her personal appearance.


6. Touching behavior :
Touching is an effective non-verbal communication tool. Different ‘touch’ bear different meanings, for example.

Type of touch	Meaning
Pat on the back or on the arm    > Slapping    > Touching head by fingers (in subcontinent) >	To support others opinion or Boostup Morale To express anger To bless or to express goodwill .

7. Time language :
There is an old saying, “Time is money” – in modern business culture time is really important. By using our own attitude towards time we can convey specific message. For example, in our country sometimes some high officials show their importance by making other people wait for them. We can also demonstrate our eagerness or positive attitude by arriving at time.


8. Space and distance :
Space and distance are also meaningful non-verbal communication technique. Two colleagues of same rank can sit side by side in an office or even can walk keeping and in hand but a subordinate has to maintain a specific distance from his boss. Thus space end distance between different individuals indicate their position and relationship among them.


9. Silence :
Like other types of non-verbal communication a complete silence also can transmit our inner view of mind. Both positive and negative attitude can be expressed through silence.

Finally it can be revealed that different types of non-verbal communication are indispensable part of our life.

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What is Communication?

Define of Communication

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What is Communication,Define of Communication, Meaning of Communication,Businesscommunicationnew

What is Communication?

Communication is a two-way process through which two or more people can share their ideas and fallings .Through communication information and understanding can be transferred from one person to another persons – a sender and a receiver.

In the words of Prof. B. R. Ricks and K. F. Gow, “ Communication is the exchange of information that is mutually understood.”

S. P. Robbins defines communication as “ The transference and understanding of meaning.”

Newstrom & Davis said, “ It is a way of reaching others by transmitting ideas, facts, thoughts, feelings and values.”

According to Oxford Dictionary, “Communication is the science and practice of transmitting information.”

Thus, following points or elements of communication can be noted:

i) Two or more persons

ii) Exchange of ideas and feelings

iii) A process/Media

iv) Understanding of message.

In the light of above discussion, it can be said that, communication is a moving media by which at least two or more persons can share their ideas, thoughts and feelings.

Tip of Communications for way of keep mind :

1st Part: Communication is a two-way process………………………………………..

2nd Part: Definition of Ricks & Gow

Definition of S. P. Robbins

Definition of Newstrom & Davis

Definition of Oxford Dictionary

3rd Part: ……………………………..Elements of Communication………………………………………….

i) Two or more persons

ii) Exchange of ideas and feelings

iii) A process / media

iv) Understanding of message

4th Part: Communication is a moving media……………………………………………………..

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